Customer orientation is crucial to image and ultimately to the success of the company. Complaint management is critical to improving customer satisfaction. service providers to their own customers. In this regard, customer centricity is a clear sign and represents an important factor related to customer satisfaction. Opinions and even criticisms from customers should not be seen as negative but as opportunities. As an opportunity, not only to keep the customer satisfaction index stable or even increase, but also to optimize the entire process or product.
This in turn leads to customer satisfaction. Customers Philippines WhatsApp Number List are ultimately self-serving and thus can also contribute to the success of the company. While bad experiences are shared more frequently, it can be assumed that satisfied customers will also share their experiences. Customer satisfaction increases willingness to recommend, and moreover, satisfied customers are more willing to purchase additional products or use services. Conclusion To achieve long-term success in the marketplace, it is necessary to Be customer focused and always strive to exceed their wishes and expectations.
Only in this way, customers will be satisfied and their loyalty to the company will increase. For companies that regularly measure customer satisfaction, adapting to customers optimally can become a decisive competitive advantage. This competitive advantage can be achieved if the range of services is adapted to customer needs in such a way that customers perceive the advantages offered by the product or service. Measures to keep customers warm and satisfied can only be derived when a company knows exactly what their customers' expectations are.